For all Treble Cone users

Terms & Conditions

Definitions

1. Cardrona Alpine Resort and Treble Cone Ski Area are wholly owned subsidiaries of Real Group Limited. In these Terms and Conditions the following words have the intended meanings:
2. “Cardrona” means Cardrona Alpine Resort while “Treble Cone” or “TC” means Treble Cone Ski Area. Both ski areas are owned and operated by Cardrona Alpine Resorts Ltd and referred to as “we”, “us”, “our”, “Cardrona resorts” or “dual mountain”. “RealNZ” refers to Real Group Ltd and “you” refers to the purchaser, holder or user of any Product or Service.
3. The name that will appear on your receipt will be Cardrona Alpine Resorts Ltd.
4. As a subsidiary of RealNZ, guest data may be shared interchangeably between Cardrona resorts and RealNZ and communications may be received from either party.
5. The period of operation for the Cardrona 2024 winter season is nominally June 15 – October 13, 2024, and TC June 29 - September 29, 2024. The period of operation for the Cardrona summer season is nominally December 15, 2024 – March 3, 2024. The duration of the seasons will be subject to snow; weather and market conditions and may vary from the above dates as a result. Cardrona Resorts offers no warranty in respect of the season-opening, duration of the season, operating days &/or the number of lifts and facilities operating on any day or time.
6. All prices quoted on this website are in New Zealand dollars and are valid at the time of publication but subject to change without notice. Rates include GST.
7. Pass means Electronic RFID pass and the products associated with it.
8. Products purchased are valid only for the season in which they are purchased, and will expire at the end of each winter and summer season.
9. “Force majeure” means the occurrence of events including but not limited to: COVID-19 or any other health epidemic or pandemic, natural or environmental disaster (including but not limited to floods, earthquake, or other adverse weather conditions), governmental actions, war or other unforeseeable circumstances beyond the control of the Parties against which it would have been unreasonable for the affected party to take precautions and which the affected party cannot avoid even by using its best efforts.
10. For the specific purposes of these Terms and Conditions, “COVID-19” and “force majeure” may be used interchangeably and are equally applicable for all instances/examples of force majeure as described in section 10.
11. Terms and Conditions are correct at the time of publication but may be subject to change.

Age/Eligibility Definitions 

1. For season passes, Earlybird multi-day passes and 5-Day Flexi passes ages are taken as of June 1, 2024.
   
   For dated lift passes, rental, and snow sports school products, ages are taken on the date of travel.  
   
   Child is 6 – 17yrs inclusive or currently attending school. Under 6yrs ski or ride for free. All lift users require a Cardrona/TC pass. Photographic ID will be required.
   
   A student is 18+ years enrolled full-time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institution. Student ID & proof of full-time status (letter from the institution) is required. ID card must be in English & include a valid expiry date. ISIC cards are not accepted.
   
   Senior is 65–74yrs of age. Photo ID will be required.
   
   75yrs of age or older, on day of purchase, ski for free. Please collect a complimentary lift pass from the ticket office. Photo ID will be required. 

Lift Passes and General Resort Use

Purchasers of a Cardrona Resorts pass and/or field users will be deemed to have accepted the following Terms & Conditions: 

1. Carry your pass at all times.  If a pass holder has forgotten their pass, a replacement card can be issued at the mountain Ticket Office. This pass now replaces the forgotten pass, which will become deactivated from that day forward.
2. A lost or stolen pass must be reported to Cardrona Resorts immediately. A replacement pass may be issued at the discretion of Cardrona Resorts.
3. A $10 fee will be charged for a replacement pass.
4. Passes remain the property of Cardrona Resorts.
5. Passes are non-transferable and may only be used by the person whose name & photograph are assigned to the pass. Fraudulent use of your pass will result in confiscation of the pass & prosecution of all parties involved.
6. We require a photo to be loaded against the profile assigned to your pass and Cardrona Resorts  reserves the right to hot list your pass if no photo is loaded against the profile assigned to your pass.
7. Single day and date specific Multi-Day lift passes can be rescheduled up to 7 days prior to the date of booking, if capacity allows. An additional charge may apply if the dates you are booking are at a higher rate.
8. Single and in-season Mountain Specific Multi-Day lift passes purchased are dated and mountain specific.
9. In season Dual Mountain Multi – Day lift passes purchased are dated and mountain flexible.
10. Treble Cone single day add day lift passes can only be purchased online in the same transaction as a Cardrona specific in season Multiday Pass.  The TC add day has a 7-day window from the start date of the Treble Cone 2024 Winter Season.
11. In season multi–day lift passes must be used within the following date windows of the first date of booking:
    • Multi 2 Day: 2 of 3 days
    • Multi 3 Day: 3 of 5 days
    • Multi 4 Day: 4 of 7 days
    • Multi 5 Day: 5 of 8 days
    • Multi 6 Day: 6 of 9 days
    • Multi 7 Day: 7 of 11 days
12. Flexi 5 passes are valid for use at Cardrona and Treble Cone during the 2024 winter season only and will be available for purchase until June 14th 2024.
13. Refund requests for 2024 ski bookings must be received no later than October 31st, 2024, by contacting [email protected]. Refund/credit requests are not to be assumed and any requests received after this date will be at the discretion of Cardrona Resorts and/or RealNZ.
14. A blackout period applies to Saver Season Passes from Saturday June 29 – Sunday July 21, 2024 inclusive. Pass holders of Saver season passes will be unable to use the lifts during this period, unless by purchasing a valid day pass. Saver season pass is not valid at Treble Cone at any stage during the season.
15. Earlybird Multi passes are valid for use at Cardrona and Treble Cone during the 2024 winter season only. Earlybird Multi-Day passes may not be used during the blackout period from Saturday June 29 – Sunday July 21, 2024 inclusive.
16. Your pass cannot be used for commercial purposes without the consent of Cardrona Resorts.
17. The pass holder uses the resort at his/her own risk.
18. The pass holder assumes all risk of personal injury & property loss or damage.
19. Snow sports (including skiing and snowboarding), mountain biking, alpine hiking, Mountain Carting and utilising road access to alpine areas to undertake such activities are all potentially hazardous. In recognition of the inherent risks associated, you agree that you use and access the Cardrona and Treble Cone ski areas with the knowledge and appreciation of those risks. Whilst we have taken all practicable steps to, where possible, identify and mitigate hazards and obstacles within both ski areas (marked and unmarked, natural, and manmade) and road access to it, you accept the risk of personal injury and property loss or damage that may result from your use of this facility.
20. The pass holder agrees to the rules, regulations & directions as expressed or implied by Cardrona Resorts. All pass holders at Cardrona and Treble Cone must abide by the snow user’s responsibility code.  This can be viewed on our Ski Patrol & Slope Safety page.
21. Misconduct in the opinion of Cardrona/Treble Cone management may result in loss of pass without refund.
22. Misconduct includes, but is not limited to, reckless or dangerous behaviour while participating in on-mountain activities, excessive speed within a slow or learning zone, disregard for closed areas, unsociable or abusive behaviour, being under the influence of alcohol or drugs, supply of incorrect information or any other breach of the conditions of service.
23. All pass holders must abide by all signs and instructions when driving on ski area access roads. Failure to abide by signs and instructions or reckless and dangerous driving may result in cancellation or suspension of the pass with no refund.
24. Any breach of the Terms & Conditions relating to the use of the pass by the user may result in the withdrawal of the pass & all associated privileges.
25. Any person who uses or attempts to use the facilities at Cardrona Resorts without a valid & lawful pass & without reasonable excuse will be subject to:
    a. Prosecution &/or
    b. Requirement to purchase a valid lift pass for that day &/or
    c. A penalty of $1500 &/or a trespass notice preventing further access to the resort & all other ski areas in the Southern Lakes region for a period of 2 years.
26. If you are unable to use your Cardrona Resorts passes during the 2024 season refunds will be considered in extenuating circumstances. A doctor’s certificate may be requested to support refund requests based on medical grounds. Refund applications must be in writing with supporting documentation & sent to [email protected]. The basis of any refund will be determined by the usage of the pass & is at the absolute discretion of Cardrona Resorts. Cardrona Resorts reserves the right to apply any processing charges for refund applications.
27. Due to NZ Civil Aviation laws and DOC regulations Cardrona Resorts do not permit the use of drones anywhere within the ski area boundaries. Commercial film production must apply for special consent, please see our Gold X page for more information on the application process and legal requirements.
28. At Treble Cone, paragliders can take off along the Matukituki ridgeline, but must not fly over, nor land within the ski area boundary. If taking off outside the saddle area, they must be far enough along Towers Ridge to be past the Motatapu Chutes area.
29. Cardrona Resorts preferred method of payment is via electronic means for contactless payments. Cardrona and Treble Cone mountains are cashless for Winter 24 and we reserve the right to refuse cash as a means of payment when purchasing products or services from the mountain ticket office, shop, workshop and cafe. Après Wanaka, our off mountain office and restaurant will still accept cash as a means of payment.
30. Lost and found is kept at our Slopeside Guest Service office at Cardrona and our ticket window at Treble Cone. Lost property is stored for the outlined timeframes: Valuable items from the previous week (phones, cameras, wallets, jewellery etc) are taken down to Wanaka police station every Sunday afternoon. All other items are kept on mountain for 30 days, after which time they are donated to Wānaka’s local recycling centre. We can assist pick up for on-mountain, Wānaka or Queenstown. If you have left the area, in most circumstances we can help organise shipping your item via courier at your own expense. Contact our guest service team at [email protected] or 0800 440 800 to enquire about your missing property.

Cardrona$

1. Cardrona$ are redeemed on the basis that 1 Cardrona$ is equivalent to 1 New Zealand dollar.
2. Cardrona$ can be used to purchase products or part-payment of a product for sale at both Cardrona and Treble Cone locations only.
3. Cardrona$ cannot be redeemed against a prior completed purchase.
4. Cardrona$ can only be redeemed upon presentation of a valid pass loaded with a current Cardrona$ value (by the person named on the card).
5. Cardrona$ can be redeemed by the named pass holder for the purchase of products for other pass holders. e.g. parent for a child.
6. If there is a dispute about the balance remaining on a pass, this must be raised immediately by contacting Cardrona on +64 3 443 7341 or by emailing [email protected]. No resolution will be available to the user to issues raised after the end of the season (winter or summer) in which the purchases are made.
7. Cardrona$ are non-refundable & non-transferrable.
8. If you’ve got both Individual & Family Cardrona$ loaded, the individual balance will be used first.
9. Cardrona$ expire after 12 months of inactivity – if you haven’t spent or loaded any Cardrona$ on your pass in the last year.

 Rentals

1. All rental products are date-specific and can be used within the following date windows:
   • Multi 2 Day 2 of 3 days
   • Multi 3 Day 3 of 5 days
   • Multi 4 Day 4 of 7 days
   • Multi 5 Day 5 of 8 days
   • Multi 6 Day 6 of 9 days
   • Multi 7 Day 7 of 11 days
2. All equipment must be returned at the end of your rental agreement.
3. If equipment is unreturned or damaged, Cardrona/Treble Cone will make contact to discuss any issues & may charge your credit card for any damaged or unreturned items.

Snow Sports School

1. A credit card number is required at the time of booking to secure all lessons and programmes.
2. A phone number that you will be contactable on during your visit is required at the time of booking.
3. All Snow Sports School bookings are unconfirmed until paid in full.
4. Unless otherwise stated lessons and programmes do not include a lift pass or rental equipment. 
5. Any rescheduling of lessons or programmes is available only if capacity allows.

Private lessons  

1. Private lesson bookings can be rescheduled or refunded with no charge with more than 24hrs notice.   
2. There will be a 50% charge for private lesson bookings that are cancelled between 2 & 24hrs of the scheduled lesson start time.   
3. There will be no refunds if the private lesson booking is cancelled less than 2hrs before the scheduled start time, or in a “no show” situation.   
4. Adaptive discount is only given on production of a valid SSNZ Membership.

Group Lessons  

1. Group lessons and group lesson packages are mountain specific and only valid for the mountain they are purchased for.   
2. Full day group lessons and lesson packages are dated and can be changed within 24 hours of the date of booking, if capacity allows.     
3. Refunds for group lessons will be considered under extenuating circumstances and when we are unable to reschedule your lesson due to capacity.   
4. Lift passes and rentals are only included if group lessons are purchased as part of a package. 

Kids Programmes

1. Ride Tribe/Minis/Academy – There is a cut off for online bookings. After this date all bookings must be directed to [email protected]. Late bookings are subject to a Late Sign-Up Fee of $100 should capacity allow.
2. Where a Programme is purchased, and it is later identified that the participant is not at the required skiing/riding ability, a transfer to the appropriate Programme/Lesson may be available. If there is a difference in price, we will charge extra, or refund based on the price when the original purchase was made.    
3. If an appropriate Programme is not available, a refund will be provided. This is only available on day one of the Programme and must be raised with a Programmes Coordinator on the same day.   
4. In the case of an entire Programme or Programme Day(s) cancellation due to customer illness/injury, with accompanying medical certificate, a refund will be provided (on a pro-rata basis where applicable).    
5. No refunds will be given due to missed Programme days, except in the case of medical illness/injury (see above).    
6. Programme bookings can be cancelled or rescheduled with no charge with more than 48 hours’ notice.  
7. For any programme bookings cancelled or rescheduled within 2 and 48 hours of the start time a $50 admin fee will be charged.   
8. No refund or reschedule is available within 2 hours of the start time of the programme.   
9. We endeavour to run all programmes at all times, however if fewer than 3 participants are enrolled for a programme, the programme may be modified or cancelled, and a refund given.   
10. Skiwees/Lowriders – In the case of programme cancellation due to mountain closure, the programme may be extended to the Friday. If multiple closed days happen, Skiwees/Lowriders will not run into the weekend. Refunds will be given for any/all relevant closed days at the end of the programme.   'Programmes' include all multi-day Programmes (e.g. Ride Tribe, Academy), School Programmes and Skiwees/Lowriders Programmes.   
11. Ride Tribe/Minis/Academy – There is a cut off for online bookings. After this date all bookings must be directed to [email protected]. Late bookings are subject to a Late Sign-Up Fee of $100 should capacity allow.  

WST, TC Freeride Programme & Parks Squad

1. The following information is provided to ensure that the Terms & Conditions that the Wanaka Ski Team, Cardrona Parks Squad, TC Freeride and Academy programmes offered are clear and understood. In these Terms we have used "we" or “us”, referring to HPC encompassing TC Freeride Team, Cardrona Parks Squad, Wanaka Ski Team and Academy. "You" is referring to the person or family member who is registered in the Cardrona Parks Squad, TC Freeride Team or Wanaka Alpine Ski Team. “Programme” is referring to any HPC programme.

Admission process

1. Each athlete is required to complete the admission forms in full.
2. We may request an interview and will set this up individually with the athlete and/or the guardians if required.
3. Admittance is based on athlete age, ability and experience. We reserve the right to determine suitability of each athlete on a case-by-case basis.
4. Programs are subject to maximum numbers, to avoid disappointment we recommend booking before the 1st of March 2024.

Fees

1. A minimum 25% deposit is required at the time of programme booking. Your place on the programme is secured subject to the terms as set out in this document when payment is received. All bookings made are dependent on availability.
2. Full payment of programme fees must be made by 1 May 2024.
3. All prices quoted are in New Zealand dollars but may change without notice. Programme costs include GST.

Minimum Numbers

1. We require a minimum of 4 athletes per coach for all programmes.
2. Placement in training is not guaranteed and is dependent on available space in an appropriate group.
3. If we do not get the required minimum number of athletes for a particular programme option, we may be forced to cancel. In this case, we will contact you with alternative options or provide a refund.

Refund Policy

1. If programme cancellation occurs before 31 March 2024, we will provide a full refund.
2. If programme cancellation occurs between 1 April 2024 and 30 April 2024, we will provide an 85% refund of the total programme fee.
3. If programme cancellation occurs from 1 May 2024, no refund will be provided.
4. For long-term, season-ending injuries, a pro rata refund of the programme fees will be considered on medical grounds only, when supported by a doctor’s certificate.
5. If you are absent from a scheduled training session, there is no provision for any form of credit or refund. This may include, but is not limited to, absence due to sickness, tiredness, injury or other commitments.
6. If the mountain is closed, we will offer an alternative plan for the session or a replacement session to be scheduled for later in the season at our discretion.
7. If the Programme Director calls the training session off due to weather or snow conditions within 2 hours of scheduled start time, we will offer an alternative plan for the session or a replacement session to be scheduled for later in the season at our discretion.
8. There are no credits/refunds for unused transport.
9. We strongly suggest that athletes insure their programme fees against injury or sickness. We will not be liable for any expenses due to injury, sickness, theft, travel, or loss of programme fees.

Liability

1. Snow sports involve a certain element of risk and are therefore undertaken at your own risk. We accept no responsibility for any accidents, damage, loss, injury, sickness, death, cancellation, delay, or other unforeseen events that occur during the course of a training programme on or off-snow.
2. We reserve the right to decline, cancel or withdraw any athlete without any refund of programme fees. We expect athletes to conduct themselves in a professional manner at all times as set out in the athlete Code of Conduct (see below).

Equipment

1. All athletes must wear a helmet at all times. This is compulsory across all programmes at Cardrona/TC. Back protectors and mouthguards are also highly recommended for athletes. The coach has the right to refuse training to athletes who do not have the appropriate equipment.
2. Wanaka Ski Team FIS and U14/U16 athletes must ensure their helmet complies with FIS helmet regulations. For further details, please see FIS Specifications for Alpine Competition Equipment and SSNZ Equipment Specifications.
3. Wanaka Ski Team U8/U10/U12 athletes must wear helmets specifically designed for Alpine skiing in all disciplines. No soft ear helmets.
4. Please contact [email protected] for further clarification if required.

Lift Lane Use

1. Use of the Snow Sports School lift line is a PRIVILEGE for athletes and available EXCLUSIVELY during training sessions ONLY. No friends, no “filmers”, no physios, no additional coaches, no helpers, no parents or relatives or anyone else without an HPC armband. Any misuse of this privilege will result in appropriate consequences, to be determined by coaches & management.
2. By purchasing an HPC programme, you will be deemed to have accepted the terms and conditions as set out in this document.
3. Terms and Conditions are correct at the time of publication but may be subject to change.

Instructor Training Cardrona

Fees

1. Course fees are due 65 days prior to the official start date of any course, or at the time of booking if inside of this. Your place in training is not confirmed & coaching will not commence until the registration form is complete & all fees are received.
2. ITC program components purchased individually or as part of the package are non-transferable and may only be used by the person whose name & photograph are assigned. Fraudulent use or on-selling will result in cancellation of the program component & prosecution of all parties involved.

Refund policy*

Upon written confirmation informing of cancellation from the course (including illness or injury before or after course commencement), the following cancellation policy will apply:

1. More than 65 days prior to course commencement: 100% refund (less a $1000 administration fee)
2. Less than 65 days prior to course commencement: Non-refundable and non-transferable at any stage and for any reason except NZSIA/SBINZ exam fees only that can be refunded when fits within the NZSIA cancellation policy (must be notified to NZSIA more than 10 days prior to the course start date)
3. After course commencement: Non-refundable and non-transferable at any stage and for any reason, except exam fees that meet the NZSIA cancellation policy (must be notified to NZSIA more than 10 days prior to the course start date)

A comprehensive Travel Insurance Policy which includes Cancellation Cover in excess of the course costs, plus illness/injury, delayed/lost baggage etc. is therefore strongly recommended for all course participants. For New Zealanders, please look at comprehensive domestic travel insurance & ensure it covers snow sports.

Minimum ability level 

If the ability level of the student is lower than the minimum standard required to participate in the programme, then an alternative option may be provided when possible and any extra costs will be the responsibility of the participant (guest). The ability to remain with the group is at the discretion of the trainers and Instructor Training Centre Manager, and if they options offered are not deemed suitable by the trainee, there is no recourse as the fees are non-refundable and non-transferable.  

Minimum numbers

If we do not get the required minimum number of 4 trainees per group for a particular training option, we may not be able to run that training, or it may be scaled down in time due to the private/semi-private nature of a small number. In the event that we are forced to cancel a training programme, we will contact you with alternate options.

Unused training & other booked items

No refund will be given for any unused training sessions or other booked items (whether package or otherwise) due to the trainee’s late arrival, illness, or injury. Make-up days are not able to be offered. In the case of resort closure due to weather conditions, mechanical failure, or for any other reason outside of the control of ITC we will attempt, but do not guarantee to reschedule the planned training. This training may be on or off snow.

Liability

Snow sports involve a certain element of risk & are undertaken at the individual's own risk. Cardrona Resorts, Instructor Training Centre (ITC) & its trainers are not responsible for any injury that occurs during the course of a training programme, on or off snow.

Professionalism/Privileges

Adherence to the ITC Code of Conduct will be maintained. Failure to comply may result in disciplinary action including, but not limited to, loss of training &/or pass privileges.

Lift Lane Use

Use of the Snow Sports School lift line is a privilege for ITC participants only (no friends/family etc.) & is available exclusively during training sessions when with a trainer. Any misuse of this privilege will result in the privilege being revoked and could result in loss of lift pass.

Transport

1. Ages are taken as of the date of intended travel.
2. Adult: 18 years and over, Child: 2-17 year; Infant: Under 2 years old.  
3. Children under 14 years old must travel with adult supervision. 
4. Baby and toddler seats are not provided; however, they may be fitted if they are lap and shoulder belt compatible.  Parents are solely responsible for supplying and the correct fitting of these seats. 
5. Please reconfirm your transport booking by 6pm the day before travel to confirm pick-up details – you can do this by calling 0800 440 800. 
6. The Queenstown Guest bus runs on a tight schedule with many pick-up points, so please be ready at your departure point at least 10 minutes prior to the scheduled pick-up time. In the event of a missed pick-up, please contact us at 0800 440 800. You can also call this number until 6pm the night before your departure to reschedule your transport. Any amendments (including cancellations & refund requests) after this time will be at the discretion of Cardrona Resorts.
7. Return transport to Queenstown departs Treble Cone at 4.00pm.
8. If you need to pick up rental gear, lift passes &/or lesson tickets, we recommend visiting the Queenstown/Wanaka store the day before you head up the mountain. It is generally quieter during the day than in the evening. Our team will ensure you have everything you need to head straight to the slopes when you arrive on the mountain. 
9. In the event of a closed day, we will endeavour to reschedule your booking. Please check the snow report each morning for up-to-date information on the resorts including if we are open or close. 

External Coaching

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