Opening Friday 25th, Saturday 26th and Sunday 27th September!

Covid-19: Level 2 Update

New Zealand is now back into Covid-19 Alert Level 2 - this is what it means for your on and off-snow experience at Treble Cone and Cardrona.

 

Together we can safely enjoy the mountain in Alert Level 2. Please look after yourself and take personal responsibility. Things will run differently from normal under Level 2 – please be kind to each other, be patient, and listen for any instructions from our team.

Here's an overview of our Level 2 protocols – for more detailed information, please read the sections that follow this information.

If you are unwell, please stay at home.

Wash your hands frequently, cough/sneeze into your elbow, and use hand sanitiser provided.

Practice 2m physical distancing from people you don't know and 1m distancing from people you do know. Families and households don't need to physically distance.

Our indoor spaces will be limited to 100 dining guests at a time, and will be run on a one-in/one-out basis.

This may mean it could take extra time to get your lunch from our cafes/restaurants, and you won't be able to eat packed lunches indoors.

It also means we won't be able to store bags in our cafe areas during Level 2 – either ski/board with your bag, or leave your bag in your car.

Ski from your car – use it for shelter, to rest and have a picnic... just like the old days!

Every Treble Cone/Cardrona visitor must have an RFID lift pass. As well as when you go through the lift access gates, please scan your RFID card when possible in our indoor spaces (cafes/restaurants, retail, rentals, medical centre etc). For contact tracing, it is mandatory for all guests to log in or create a Cardrona/TC MyCard profile, and update your details with your contact phone number and email address.

 

Contact Tracing - Updating Your Details

 

During Alert Level 2, we will be using our RFID pass system for contact tracing. Because of this, it is mandatory for all our guests to have current contact information (email address and phone number) loaded into a Cardrona/Treble Cone MyCard profile online. This information will not be shared with any third parties, except under instruction from the Ministry of Health.

If you’re not sure how to sign up, head to cardrona.com and click on “Log In” in the top right corner on desktop. If you’re on your mobile, click the 3 lined menu in the top right-hand corner, then the profile icon next to the shopping cart. You’ll then be able to choose from 3 options:

  1. If you’ve got a profile, you can just log in with your email address and password under “Log me in!”
  2. If you think you’ve had a Cardrona profile in seasons-past, but you have no idea what your password is, reset it by clicking “forgot my password” under “Log me in!”
  3. If you don’t have a login, click “Create” under “Sign me up!”
  4. Once you've logged in, update your contact information under the "My Info" section.

As well as scanning your pass when you go through the lifts, please also scan it in our indoor spaces wherever possible (retail, rentals, cafes/restaurants, medical centre etc).

 

Hygiene Practices

 

  1. Please stay home if you are unwell - if you are displaying any cold/flu symptoms, it is safer for everyone if you do not ski or snowboard.
  2. If you need to cough or sneeze, please do so into a tissue or your elbow.
  3. Wash your hands thoroughly and regularly – we also have hand sanitiser in many locations around the mountain which we encourage you to use.
  4. If you have a face/neckwarmer, please wear it – we encourage you to pull these up and over your mouth/nose, especially when in gathering areas (e.g. bottom of lifts).
  5. We will be increasing our cleaning protocols even further, including daily cleaning of our chairlifts.

 

Indoor Spaces

 

Our indoor spaces will be limited to 100 guests at a time, with physical distancing protocols in place.

  1. All will operate on a "one-in/one-out" basis.
  2. Please maintain 1m physical distancing between others in cafe/restaurant spaces, and 2m in the retail shop.
  3. Cafes/restaurants will be limited to paying diners only – you can make use of outdoor picnic tables if you want to eat a packed lunch, or have a picnic at your car!
  4. You won't be able to leave your bags in the cafe spaces. Please carry them with you, or leave them in your car.
  5. Tap everyone in your group's RFID card at the till when you buy.
  6. Ski Kindy will be open under Ministry guidelines – please only use one parent for drop off and pick up.
  7. If you need to visit anyone in the Medical Centre, please limit this to one family member, and tap your RFID card on the way in.

Outdoor Spaces

 

  1. Our lift queues may take up a bit more space than usual with special queuing for physical distancing. Please listen to the instructions from the lifties and maintain your distances (1m in queues, no distancing for the same household/family). 
  2. You will be loaded on the chair as per the above distancing requirements – please listen to the lifties, and be patient. Lift loading may not be as quick as usual!
  3. Bus transport will operate at 50% capacity.
  4. Car parking will be spaced appropriately – please follow the instructions of the carpark crew and park where directed.

 

COVID-19 T&Cs

I've already bought a pass

We understand your uncertainty around Winter 2020. We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2020 at Cardrona and Treble Cone. You are our most loyal guests and we want to look after you!

If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2021 or a refund.  If the season is shortened or there are limited facilities then credit or partial refunds are also available.

More info can be found below.

I want to buy a pass

We understand your uncertainty around Winter 2020.  We’ve updated our Earlybird season pass and multi-day lift pass terms and conditions to include the potential impacts of COVID-19 on Winter 2020 at Cardrona and Treble Cone

If you can’t come skiing this winter because of COVID-19 we will offer you a credit to use your pass in Winter 2021 or a refund. If the season is shortened or there are limited facilities then credit or partial refunds are also available. More info can be found below.

What if I can't come skiing?

If you've already bought (or are about to buy) a Cardrona-Treble Cone season or multi-day pass in the Earlybird sale, and you're unable to use your pass in 2020 due to COVID-19, we will offer you a credit to use your pass in Winter 2021 or a refund.

What if your season is shortened?

If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

What if you can't open everything?

If we need to scale our operations because of COVID-19, and reduced facilities impact your decision to ski with us this season, then we will offer you a credit for Winter 2021 a or refund.

What if you don't open at all this winter?

We'll offer you a credit to use your pass in Winter 2021 or a refund.

If we need to shorten our season due to COVID-19, we'll refund you on a pro-rata basis, based on the number of days you've been able to use your pass.

The Ministry of Health’s guidelines on COVID-19 can be found here.

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