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Working at

TREBLE CONE

Diverse and challenging terrain, massive powder days, and views for miles... it's enough to make anyone want to ditch the ordinary and come work a winter up at TC! 

Treble Cone prides itself on bringing together a team of people from all over the world who are the friendliest, most helpful, most proactive, and consistently go the extra mile to provide amazing guest service. At TC we're more than just a team – we're a family. We have fun, work hard, support each other, and are passionate about our resort and our values. If this sounds like you, come join us!

Check out the information below for more details about applying and working at TC, and hit this button below to find a role that suits you and start your application!

Search for Jobs at TC

Information on Applying

KEY DATES + FAQs

‘MUST KNOW’ DATES

Applications for Snow Sports School positions open – February 1, 2020

Applications for Snow Sports School positions close – February 28, 2020

Applications for Specialist Mountain Positions open – Feb 10, 2020

Applications for Specialist Mountain Positions close – March 1, 2020

Applications for General Mountain positions open – March 2, 2020 

Applications for General Mountain positions close – March 22, 2020

ONboard training for General Mountain NEW employees – late June

Scheduled Opening Day for 2020 winter season – June 27, 2020

 

 

HOW TO APPLY

So you've decided that Treble Cone is for you and you’d like to become a part of the team? Then this is what you need to know about applying for a position.

As you can imagine, we get loads of applications coming through so to give yourself the best possible chance of success, please take the time to read the following information carefully.

Once applications are open, they will appear on the Our Positions page. Search for the role you want to apply for and apply online. You'll need to have key documents like your CV ready.

For your application we will require the following:

  • We will need you to fill out all the compulsory information on the online form
  • Write us a cover letter in the space provided. (Remember we want to be dazzled. This is your chance to capture our attention.)
  • We will need contact details for two relevant employers that we may contact for the purpose of your application
  • We need a job-specific CV to be attached. Make sure it details your work history. If you have any relevant references you can add them also.

We understand that you would love nothing more than to be a part of the Treble Cone family and that you are super keen to work with us, but we do ask that you only apply for one role. Go ahead and check out all the available roles and think about which role you could see yourself doing - What role would suit you best and what you could offer. Where do you see yourself being the best you can be?

 

WHAT ROLE SHOULD I APPLY FOR?

We ask that you please only apply for one role that really interests you. But which role should that be? Firstly, do you want to be working outside or inside?

If you love the outdoors and think you'd be most happy being out amongst the riders, sliders and fresh powder all day long as part of your job, and you have the skills required then consider applying for a Lift Operator position, maybe you love being outdoors and enjoy greeting and helping people? If so, a Mountain Host position might be for you.

Do you have cracking customer service skills with sales experience and love meeting people? Consider a role on the Guest Services team. Got a real passion for all things food? Want to surround yourself with some amazing people and a mountain with breathtaking views? Then a Food + Beverage, Kitchen or Front-of-House position could be for you!

When thinking about what role you should apply for, consider the skills that you have, think about what makes you happy; where you think you could contribute the most and which role would bring out the best in you.

We encourage those who have a thirst for life, a passion for the outdoors and those who are eager to learn and keen to be a part of an energetic and fun team to apply.

WHAT HAPPENS AFTER I HAVE APPLIED?  

Sit tight and keep your fingers crossed!

When we receive your application we will send you an email confirmation. (Check your junk email folder too just in case!)

You can then expect to hear from us again within 2 weeks after the closing date of the position you have applied for.

Within that period, we will be in contact with you regarding the status of your application. If you are shortlisted, you will be invited to an interview. If your application is not shortlisted you will be contacted to advise you that your application will not progress further.

A week after your interview you will either be notified that you have been successful or not and around the end of May, employment information and agreements will be sent to all successful applicants.

WILL I NEED TO COME TO WANAKA FOR AN INTERVIEW?

If you are successfully shortlisted, then we would love to interview you! If you have applied for a role that requires a lot of guest interaction (like Guest Services or Food + Beverage Front of House) then meeting us in person gives you the best chance to show us who you are and why you are the best person for the job!


Interviews will take place between end of February through to early May 2020.


If you can't attend an interview in person, don’t worry, we will be able to offer you an interview via video call depending on the role.

If you have been invited to an interview, you will be emailed all details of the interview date and time.

IF I'M SUCCESSFUL - WHAT HAPPENS NEXT?

If you are offered a position we will require an answer within a week of the offer. You will then be required to provide some more information regarding visa requirements, proof of qualifications and experience, accommodation needs etc. You will also receive regular emails updating you on pre-season training, visas, accommodation, police vetting etc.

HOW LONG WOULD I HAVE A JOB FOR?

The season is approximately 3 months long. Before opening day there will be some training and inductions that you will be paid for. If you are successful in obtaining a position with us, details of your employment including commencement date and end date will be in your Employment Agreement.

Some employees may start earlier, or finish later than these dates as extra preparation, set up and pack down may be required. Full-time employees will generally work 4 to 5 days a week. Hours or shifts may be altered due to guest demand during busier or quieter times.

What to expect

Lots of information on working at Treble Cone

WHAT TO EXPECT

WORKING AT TC

TRAINING AND WORK EXPECTATIONS

Before the season begins, we host a company Induction and Training Week, where you'll learn everything and anything you need to know about Treble Cone, your new job and what is expected of you.

The Induction and Training week, will provide you with all the necessary resources and information you need make your season at Treble Cone an amazing experience. A season that will see you working to the best of your ability and prepare you for your role. 

The induction includes company, department and health and safety training in preparation for opening day.

Of course, you'll also be provided with ongoing training and support throughout the season! With support from your Supervisor, it's highly likely you'll learn something new every day you're up here on the mountain. 

Treble Cone also works with Skills Active Aotearoa, the Industry Training Organisation (ITO) for the snow sports industry in New Zealand to provide qualifications to all staff. All new employees will take part in a nationally recognised qualification programme, which is run by the resort and assessed by our supervisors. This programme is compulsory and is to be completed over the season.

HOW DO I GET TO + FROM WORK?

Treble Cone is located about 30 – 45 minutes away from the town of Wanaka. This commute is truly special - a stunning drive following the edges of beautiful Lake Wanaka, past the still waters of Glendhu Bay before making the ascent up the mountain incredible views of the Matukituki valley and Mt Aspiring National Park beyond! 

As part of your employment with Treble Cone, free transport for the days you are rostered to work is already organised, ready and waiting! Return transport is also organised for you at the end of the day.

So you don’t worry about how you are going to get to work – we've got you covered!

 

WHAT ACCOMMODATION OPTIONS ARE THERE?

Treble Cone does not have any accommodation for employees or guests on mountain. All accommodation can be found in Wanaka, the closest town to the mountain, or in surrounding areas such as Albert Town, Lake Hawea, Luggate and Cromwell.

This part of New Zealand can get very busy during the Winter months, so we would highly recommend that you organise and secure accommodation as soon as you can.

When planning your trip to Wanaka to start work, it is best to make sure you have enough money to set yourself up with accommodation – you may need to find temporary accommodation such as backpacker/hostel style accommodation or a local campground until you find what you are looking for.

If you're renting an apartment or house, you will be asked to pay a bond and most likely sign a rental agreement. In most instances, references will be required. Although Treble Cone does not arrange or provide accommodation for staff, if you are having difficulty finding accommodation before commencing work, please let us know and we may be able to help.

It isn’t uncommon to live in a share house, where you rent a room which helps with the cost of rent. Every dollar counts and this is a great way to save some money!

WANAKA
Set alongside the lake, Wanaka offers everything you could need within walking distance. It’s nice and convenient for transport and there is a multitude of cafes, bars and restaurants as well as supermarkets, banks, post office, medical centre and police station.

You will also find several campgrounds which you may find useful – Glendhu Bay Motor Camp, Lake Outlet Holiday Park, Wanaka Lake View Holiday Park and Wanaka Kiwi Holiday Park

ALBERT TOWN
Albert Town is a 5 minute drive from Wanaka or a 45 minute walk. The lively Albert Town pub is the set alongside the river Clutha and here you can catch up, shoot pool, watch your favourite sports or order some great bar meals. There's also fantastic Fish & Chips and a small store where you will be able to buy groceries.

LUGGATE
Luggate is a 15 minute drive Wanaka. You will need a vehicle if you find accommodation here as there is no employee transport to and from Luggate. You will need to make your own way into Wanaka to catch transport to the mountain. Luggate is a quiet small township, with a local corner store and historic pub. Accommodation is usually lower priced in Luggate than Wanaka and Albert Town.

LAKE HAWEA
Lake Hawea is a 20 minute drive from Wanaka. You will need a vehicle if you find accommodation here as there is no employee transport to and from Lake Hawea. Lake Hawea is set by the stunning Lake Hawea as the name suggests and features a great pub and local general store. Accommodation may be slightly cheaper here but you will need to consider the cost of fuel and a vehicle in order to make your own way to Wanaka to catch transport to the mountain.

IF YOU ARE LOOKING FOR ACCOMMODATION HERE ARE A FEW OPTIONS TO TRY.
Some of the local real estate agents run property management sections and are worth a go. The following have some listings online.

Wanaka Live, Lake Wanaka Accommodation, The Upper Clutha Messenger, Upper Clutha Trading Post (Facebook page), Wanaka Winter Season Accommodation (Facebook page), TradeMe, Harcourts, First National.

We highly recommended that you review the guidelines and advice available on the Tenants Protection Association website, if you wish to rent a property in New Zealand. They will be able to provide advice on how to rent and also ensure you know your rights and obligations when signing a new lease.

Visit them at http://www.tpa.org.nz/

Another option might be temporary accommodation until you can find something more long term. See below some useful suggestions and links to their websites:

Glendhu Bay Motor Camp | Wanaka Kiwi Holiday Park | Wanaka Lakeview Holiday Park

Lake Hawea Holiday Park | YHA New Zealand

 

 

HOW DO I GET PAID? DO I NEED A NZ BANK ACCOUNT?

Treble Cone will pay your wages each fortnight directly into a New Zealand bank account. We do not pay into overseas accounts or credit cards so you will need to open a New Zealand bank account. If you do not have a New Zealand bank account, you will need to open one. There are several banks in Wanaka who can help. When planning to arrive into Wanaka for work, please make sure you consider arriving ahead of time so you can organise a bank account as you will need one for your wages to be paid into. We recommend you open a NZ bank account before you start work. Banks in Wanaka are only open Mon - Fri during normal work hours.

Banks with branches in Wanaka
Westpac | KiwiBank | ANZ | BNZ

You will also need a IRD NUMBER and you will need to open a New Zealand bank account first in order to apply for an IRD (tax) number.

All working people in New Zealand pay tax and to do this you will need an IRD number from the Inland Revenue Department. You will need this number before commencing work in order to be paid. You must be in the New Zealand to do this as you need to apply in person at the appropriate location - most likely the Post Office. You may need to supply a letter of employment to the IRD as a form of identification. If you have been offered a position with us, you will receive a job offer letter and employment agreement. IRD number application forms (IR595) can be downloaded from Inland Revenue website. You will need to show your Individual Employment Agreement and passport with the completed IR595 form to an NZ Post or IRD office, and it will take at least 14 days to process.

REMEMBER, YOU WILL NEED A NZ BANK ACCOUNT TO APPLY FOR AN IRD NUMBER. TO COMPLETE THE IRD NUMBER APPLICATION FORM YOU WILL NEED YOUR BANK ACCOUNT DETAILS.

WILL I NEED INSURANCE? 

In New Zealand the Accident Compensation Corporation (commonly referred to as ACC) exists to assist anyone who has an accident or injury in NZ. The amount of assistance varies and can range from medical bills to loss of earnings. ACC covers a portion of any treatment bills incurred and may also pay a percentage of your lost wages if you are unable to resume your duties straight away.

If you have an accident while carrying out the duties of your job, or whilst you're on a ride break or day off you will be covered by ACC. You will be treated by the Medical Centre Staff on the mountain free of charge and if necessary referred elsewhere. Treble Cone provides a “Return to Work Scheme”  to enable you to work in an area that is more convenient where possible whilst you recover.

We strongly recommend that you come with your own travel insurance specifically covering ski and snowboard related incidents, as ACC does not cover any treatment expenses outside the country.

Our advice is to take it easy and be mindful of your own safety while you are skiing and snowboarding. Treble Cone offers a training with a local physio on injury prevention and also on snow staff familiarisation sessions to help you to get to know the mountain.

WHAT HAPPENS IF THE MOUNTAIN DOESN’T OPEN?

Due to weather and snow conditions, it can be the case that Treble Cone may delay the start of the season. Should this circumstance arise, the mountain will remain closed until conditions have improved. What does this mean for you? It means that all employees will be in a ‘stand down’ period until the mountain is able to open and operate. This ‘stand down’ period is unpaid. Whilst we are not able to control the weather and snowfall, we make every effort to open as scheduled with snowmaking operating from mid-May, however sometimes we need a little extra help from Mother Nature.

It is best to arrive in Wanaka with some reserve funds to cover your rent and food just in case this happens and it is always best practice anyway to have ‘back up’ funds for this or any unforeseen incident.

We would encourage you to have at least NZ $2,000 available to you when you arrive. This will help set you up initially and help with cost of living until you start work.

Once we are operating we may have the odd day that we have to close due to safety concerns, or adverse weather conditions. If you are rostered on to work on these days and your shift is cancelled, you will be paid a 2 hour Closed Day payment at your ordinary rate.

HOW DO I KNOW WHEN I WILL BE WORKING?  WILL I GET FIXED HOURS A WEEK?

Just like all other ski resorts, the beginning and the end of the ski season can be less busy than high season so you can expect there will be fewer hours to work around those times. Our peak season usually runs from mid-July to end of August so there will generally be plenty of hours during this period. We advise everyone to take the hours when they are available and save up to help get you through the less busy periods.

Your Manager or Supervisor will let you know in advance, when you are going to be working next. There will be a roster available to you, so you can see when you are working and plan for the days you won’t be. Rosters will vary between departments, some teams have fixed hours per week and others might not. It will be up to your Manager or Supervisor to structure it in a way to best suit operational requirements of the mountain.

CAN I TAKE A HOLIDAY DURING THE SEASON?

Generally, we ask that you do not take extended holidays during the season. As we are open for a short period of time, we need all hands on deck to make the season an amazing experience for guests and employees!  In New Zealand you only become entitled to take a paid holiday once you have worked for the company for a year. If you would like to take time off during your employment at Treble Cone, you will need prior approval from your Manager. Of course we want you to have the best possible time whilst you're in New Zealand and check out the sights so there is no harm in asking, however please refrain from asking for time off during our peak period (July and August), as refusal may disappoint.

DO I GET A RIDE BREAK?

Absolutely! Day, time, length and frequency of your ride breaks will be dependent upon the day and operational requirements at the time. No two days will be the same so a ride break each day can't be guaranteed.

We want you to enjoy working on the mountain and to make the most of the snow. Ride breaks are a benefit of working on a mountain and we encourage as much ‘on snow’ time as possible. It will be up to the discretion of your Manager or Supervisor to approve ride breaks including when they are taken and length of break.

DO I GET A UNIFORM

Yes! Treble Cone will provide you with a uniform to wear when working (a uniform charge may apply). They are warm and contemporary uniforms designed to suit the needs of the job. Uniforms will differ between departments. Most roles require you to supply your own footwear and if your job involves skiing or riding around the mountain then you will need to supply your own skis or snowboard.

Outdoor uniforms are loaned to you for the time you are employed with us and need to be returned in good condition. If you return them damaged or lose them, then you can expect to be charged for the cost of fixing/replacing them.

We have a Uniform and Appearance Policy that all staff must follow.

WHAT ARE SOME OF THE BENEFITS OF WORKING AT TREBLE CONE?

We do our very best to improve our employee benefits each year based on feedback we receive from the prior year's team. We offer discounts on mountain and many other discounts are made available to you by local Wanaka businesses. We also run a programme of Staff Events which may include subsidised trips to other ski fields, discounted cinema tickets, quiz nights, walks in the national park, and other cool happenings. These events change every year as we try to find new and fun things for everyone.

Not to mention, working on a fun and exciting mountain, access to epic Treble Cone terrain and being a part of a close-knit, supportive team sure to make your season and experience AMAZING and one to remember!

CAN I GET A SECOND JOB ELSEWHERE WHILE I AM WORKING FOR YOU?

Yes. Just make sure you talk to your manager beforehand to ensure that it will fit around your job with us. It's always better to clarify in advance so we can support you wherever possible.

WHAT GEAR DO I NEED TO BRING WITH ME?

Depending on which department you will be working in will determine what gear you should bring.Those working outdoors should pack extra layers (thermals, gloves, beanies, mid layers etc.) that you can wear under your Treble Cone issued Outdoor Uniform. If you are working in a role that requires you to ski/board around the mountain then you will need to bring your skis or board and boots.

For those working indoors, you should bring some extra layers as you will most likely need them for your ride breaks and commuting to and from mountain will see you outside and we want you to keep warm! Thermals, mid layers and jackets are all great additions to your Treble Cone issued uniform. You will also need comfortable and fit for purpose footwear.

For all employees, whether you are working indoors or outdoors and you wish to ride or ski while working at Treble Cone – you will need to bring your own ski or snowboarding gear.

PLEASE NOTE: HELMETS ARE COMPULSORY FOR ALL STAFF WORKING OR RIDING ON THE SLOPES WHILE ROSTERED ON.

HAVE ANOTHER QUESTION?

If you have a question that isn’t covered here, go ahead and email our team on [email protected] We’d be happy help wherever we can!

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